Cinq Mondes Lloyd Probert, Deputy Director of Operations at Cinq Mondes
Before choosing Nymphéa spa software, the Cinq Mondes group would work with a paper schedule, often leading to planning mistakes. “We were losing time, faced with high demand and always taking telephone calls,” explains Lloyd Probert, Deputy Director of Operations at Cinq Mondes Spa.
“We needed a solution to manage both the fundamental elements of spa reception and to give the Spa Manager tools to manage staff, view statistics and perform analyses and extractions from the database which are essential to effective CRM. Cinq Mondes chose Nymphéa software for its suitability to operational spa management, and its potential to evolve in line with the needs and future of the group.” The tool enables them to organise the densely-packed schedule of a large spa complex quickly and easily.
“In terms of management tools, Nymphéa is the most suited to an expert spa brand such as Cinq Mondes. In fact, we recommend it to all our partners. In the current situation, Cinq Mondes cultivates a collaboration with Sequoiasoft to further develop the solution in line with developments in our spa operations. Regular updates means that the software is sure to work well for us in the long term, with the help of the competent and reactive Nymphéa hotline.”
About Cinq Mondes
Ten years ago now Cinq Mondes assembled a selection of the best beauty rituals in the world, in its first spa in Paris. Cinq Mondes treatments and products are now offered in over 600 spas and institutes around the world.
Having spent several years travelling the world discovering the ancient roots of beauty and wellness, Jean-Louis Poiroux handpicked the best treatments, massages and cosmetic products for the most prestigious international spas: Monaco, Lausanne, Brussels, Mauritius, Seychelles, Morocco…
Since opening its first spa in the centre of Paris in 2001, Cinq Mondes has asserted itself as the French pioneer and specialist in professional spa treatments and cosmetics.