Application mobile Sequoiasoft pour les hôteliers et les restaurants

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Hot topics - 29/11/2019

Tip for Resalys neo: offer online check-in to your customers

Resalys neo

Would you like to improve your flow of guests at reception, especially at peak times? With Resalys neo, the fully web-based PMS and CRS for accommodation groups, you can offer your guests the possibility to check in/check out in advance from the customer area of your website. You'll simplify their arrival and departure and reduce the time spent at reception!

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From their customer area, the customer can complete their online check-in, which involves:

  • Giving/validating their contact details
  • Giving/editing/validating details of each guest: names, dates of birth
  • Adding extra products, if they wish
  • Paying for any products to be paid for on site, such as tourist tax, and/or products added at the online check-in stage
  • Leaving a payment card as a deposit (authorisation request)

As well as online check-in, the customer can choose to perform online check-out. This involves:

  • Giving a payment card as a deposit (authorisation request), if this was not done at the online check-in stage
  • Authorising this card to be used to settle any outstanding products consumed on site
  • Accepting for the outgoing inventory to be performed in the guest's absence
  • Authorising their card to be used in the event of damages

All of which is possible from PC, tablet and mobile!

Our Resalys neo clients have access to a detailed guide in their online user manual for setting up online check-in/check-out.

To find out more, or to streamline your customer experience using this new feature, contact us now!

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