Hot topics - 18/02/2016
Sequoiasoft PMS: 360° management for independent hotels and hotel groups
Forget the idea of separate systems. Hotel PMS, or Property Management Systems, have advanced to the point of covering the whole range of a hotel's operational needs. Sequoiasoft is constantly innovating to offer ever more powerful PMS. And because independent hotels and hotel chains don't have the same needs, Sequoiasoft has developed PMS that are adapted to every type of establishment.
Sequoiasoft PMS have been specially designed to manage independent hotels and hotel groups from A to Z:
- Integrated online booking with automated email confirmation
- Plan grids for bedrooms, conference rooms, car parks, treatment rooms
- Billing, deposit management, instalments, debtors, guest ledger, head housekeeper file and more
- Restaurant billing management and much more, thanks to the restaurant module
- Targeted extraction from the client database
- Statistics and dashboards
- Satisfaction survey interface
- Quick and easy to get to grips with
The plan grid: a single interface for all basic actions
It's important for independent hoteliers to have quick access to their most frequent work tasks. That's why the plan grid is the central point of Sequoiasoft PMS.
Advantages: enhanced customer arrival and departure process, optimised operations, time saved, increased productivity, better coordination of your teams for an immediate ROI.
The plan grid offers direct access to:
- individual and group bookings (rooms, breakfasts, restaurant services, conference rooms, treatments, parking, etc.)
- booking confirmation by email, post, fax and now SMS
- simple drag-and-drop system for room changes
- check-in and check-out
- quick changes to stays
- room bills
- display of online bookings, which are added to your records automatically
- control of availabilities online
- opening and closing of online distribution channels
- housekeeping schedule and maintenance tasks
Fill your accommodation with online booking
93%* of European hotel customers search for their hotel online. Don't miss out on these bookings any longer. Give your establishment maximum exposure. Online booking lets you sell your rooms on your own website as well as on third-party websites.
With Sequoiasoft hotel PMS, you control your availabilities and the distribution channels through which you wish to market your range directly from the plan grid. You free yourself up from all the "manual" entry work while maximising revenue. Bookings taken online are automatically added to your plan grid. You receive a notification each time a new booking arrives, the customer records and invoicing are synchronised and booking confirmations are automatically sent via email.
Improve your customer relationship with your hotel PMS
Once you realise that conquering a new customer costs 5 times more than keeping hold of an existing customer, you get a good idea of just how important the customer relationship is today. It's essential that you take measures to win customer loyalty and take advantage of all the features of your hotel software.
With Sequoiasoft PMS:
- Use your client database and perform targeted exports to special software for sending out automated booking confirmation by email or SMS
- Broaden your range with extras, special offers and packages
- Send out online satisfaction surveys automatically
- Reward loyalty with loyalty cheques or schemes such as FIDEMS©
What about the restaurant?
Many establishments include restaurant services in their hospitality offer. This should be reflected in their technology... But it's not always the case. Sequoiasoft is proud to offer multi-activity management solutions covering hotel, restaurant and spa services.
Sequoiasoft hotel PMS and restaurant software is totally integrated for combined comprehensive management of hotel-restaurants:
- Transfer of bar, restaurant or spa bills to room tabs
- Display of guests present in the hotel, with the nature of their stay, in the restaurant software
- Consolidated turnover
Keep an eye on the key figures
Dashboards and statistics generated by the Sequoiasoft PMS give you a comprehensive overview of your daily management and how your activity is performing:
- Customer history: bills, booking records, no-shows, etc.
- Statistics: turnover, average price, RevPAR, occupancy rate, etc.
- Analysis of bookings by channel (online, direct, etc.)
The Sequoiasoft team is there to guide you all throughout installation of your hotel PMS and training of your teams, which is given by consultants with experience in the hotel and restaurant industries. You benefit from telephone support from 6am until midnight, 7 days a week to answer all your questions.
Take a look at the article on TendanceHotellerie.fr
*Source: Coach Omnium 2015